The short version
If you have a complaint, our Grievance Officer will acknowledge it within 24 hours and resolve it within 15 days.
1. Who to contact#
- Name
- [GRIEVANCE OFFICER NAME]
- Designation
- [DESIGNATION]
- [GRIEVANCE EMAIL]
- Phone
- [GRIEVANCE PHONE]
- Address
- [REGISTERED ADDRESS]
2. Timelines#
- We acknowledge every complaint within 24 hours.
- We resolve it within 15 days.
3. What to include#
- Your name and email.
- Your order ID, if it’s about an order.
- What happened, and what you’d like us to do.
4. Send a complaint#
Complaint received. Reference [TICKET ID]. We’ll acknowledge it within 24 hours and resolve it within 15 days.
5. If you’re still not satisfied#
- First, our support team at [SUPPORT EMAIL].
- Then, the Grievance Officer above.
- For data protection complaints, the Data Protection Board of India.
- For consumer complaints in India, the National Consumer Helpline or a consumer commission.
Questions? Contact usEmail [SUPPORT EMAIL], or reach the Grievance Officer if a complaint isn’t resolved.