We collect only what we need to run the marketplace, keep it safe and follow the law. We never sell your personal data. You can see, correct or delete your data, withdraw consent, and nominate someone to act for you, by writing to [PRIVACY EMAIL].
1. Who we are#
[COMPANY LEGAL NAME], [REGISTERED ADDRESS], decides how your personal data is used (we are the “data fiduciary” under India’s Digital Personal Data Protection Act, 2023). Contact: [PRIVACY EMAIL]. Our Grievance Officer handles complaints.
2. What we collect#
- Account: email, display name, date of birth, and a protected version of your password.
- Orders: what you bought, amounts, currency and billing country.
- Payments: confirmations from our payment providers. We never receive or store card numbers.
- Handovers: time, device type, IP address, your confirmations and screenshots.
- Chat and support: messages you send us or other users on CoreGamers.
- Optional: a Discord or WhatsApp contact if you give one for faster delivery.
- Sellers: identity and KYC details (PAN, bank account, ID, selfie check) verified by [KYC PROVIDER], your seller application (selling experience and links you share), tax details and payout records.
- Cookies: see our Cookie Policy.
3. Why we use it#
- To run your account and your orders.
- To deliver orders and record handovers.
- To take payments and send refunds and payouts.
- To prevent fraud and keep accounts secure.
- To meet legal duties, including seller KYC and tax.
- To answer support requests and complaints.
- For analytics and marketing, only if you agree.
4. Consent and legal grounds#
We ask for your consent in clear words, for a stated purpose, and keep a record of when you gave it. Some data is used without separate consent where the law allows, for example to meet a legal duty, or for a purpose you clearly provided the data for.
You can withdraw consent at any time in Settings or by emailing [PRIVACY EMAIL]. This doesn’t affect what we did before, and some services may stop working if they need that data.
6. International transfers#
Your data may be processed in [COUNTRIES] by the providers above. We only transfer data in ways Indian law allows.
7. How long we keep it#
- Account data
- [RETENTION: ACCOUNT]
- Orders and delivery records
- [RETENTION: ORDERS]
- KYC and tax records
- [RETENTION: KYC AND TAX]
- Chat messages
- [RETENTION: CHAT]
- Cookies
- See the Cookie Policy
8. Your rights#
- See a summary of the data we hold about you and how we use it.
- Correct, complete or update it.
- Ask us to delete it, unless the law requires us to keep it.
- Withdraw your consent.
- Have a complaint handled by our Grievance Officer.
- Nominate someone to use these rights for you if you die or can’t act yourself.
We reply within [PRIVACY RESPONSE DAYS] days.
9. How to use your rights#
Go to Settings, then “Delete my data”, or email [PRIVACY EMAIL]. We may ask you to confirm your identity. If you’re not happy with our answer, contact our Grievance Officer. You can then complain to the Data Protection Board of India.
10. Children#
CoreGamers is for people aged 18 and over. We don’t knowingly collect data from anyone under 18. If we find we have, we delete it.
11. Keeping data safe#
We encrypt sensitive data, limit who can access it, offer 2FA to everyone (required for sellers and admins), and never store card numbers. If a breach affects you, we’ll tell you and the authorities as the law requires.
12. Changes#
If we change how we use your data, we’ll update this page and tell you before the change applies. Where we need new consent, we’ll ask for it.