Cancel before delivery and you get everything back. After delivery, refunds are given under CorePower Protection, CorePower+, or the delivery guarantee for other categories. Refunds go back to how you paid, in the currency you were charged, within [REFUND BUSINESS DAYS] business days of approval. We never deduct processing fees.
1. Before delivery#
You can cancel any order for a full refund at any time before delivery. This includes any CorePower+ fee. Nothing is deducted.
2. After delivery#
Once an order is delivered, refunds aren’t given for a change of mind. They’re given only under the protections below.
3. By category#
Accounts
Covered by CorePower Protection for 14 days, or longer with CorePower+. Replacement first; refund of the price paid if no replacement within [REPLACEMENT DAYS] days.
Boosting
If a boost isn’t completed as described, you get a full refund or a free redo. [PARTIAL BOOST RULE]
Coaching
If a session isn’t held, you get a full refund or a free new session. You can reschedule for free up to [RESCHEDULE HOURS] hours before the start. [BUYER NO-SHOW RULE]
Coins and items
If coins or items aren’t delivered, you get a full refund or a free redelivery.
4. How refunds are paid#
- To your original payment method.
- In the currency you were charged, for the amount you were charged. Crypto payments are refunded [CRYPTO REFUND RULE].
- Within [REFUND BUSINESS DAYS] business days of approval. Your bank may take a few extra days to show it.
- We never deduct processing fees.
5. How to ask for a refund#
Open the order in your Order History, use the claim page, or email [SUPPORT EMAIL] with your order ID.
6. Payment disputes#
Please contact us first. If you open a dispute with your bank or payment provider, we share our delivery records with them. Using your dispute rights never removes your protection.